General Information

Access to the Session Rooms

Only congress delegates, with a valid badge, have access to session rooms. Seating is regulated on a first-come, first served basis. We recommend delegates to go to the session room well in advance. Due to safety regulations, the organisers will close the session room when all seats are taken. It is not allowed to stand in the aisles of the rooms.

Bank and Exchange

The national currency in Lisbon is the Euro (€).

Certificate of Attendance

A Certificate of Attendance for will be available to print at as of Monday, 16 September 2019. Before obtaining your Certificate of Attendance, you will be requested to enter the number under the barcode on your badge to log in (type the number without the *) as well as complete the evaluation questionnaire. It is therefore important to retain the delegate badge for this purpose. Information on CME accreditation is available here.

Cloakroom / Luggage

The cloakroom is located in the Registration area and open during congress hours. Please be sure to collect all personal belongings at the end of each day. Add info on where to pick up left items (administration office/ security)

Congress Bag

Each delegate can collect a congress bag in the registration area.


CME Accreditation

A list of CME accreditation points granted by various national urological societies and the European Board of Urology will be available in the programme book and on this website.

Congress Bag

Each delegate can collect a congress bag in the registration area.

Disclosure Request

At the beginning of their presentation(s) faculty is requested to disclose to the audience any links with the industry related to the topic of their lecture. A link can be: being a member of the advisory board or having a consulting agreement with a specific company.

EAU policy on Live Surgery

The EAU established an official policy on Live Surgery Events, offering organising centres a clear framework within which to plan and perform live surgeries. It outlines a set of guidelines in which the overriding principle is that patient safety must take priority over all other considerations in the conduct of live surgery.


The electrical supply in Portugal is 220-230 Volts and the socket are EU-standard. If travelling from countries outside of EU please check if you need an adapter.


A technical exhibition will be held jointly with the meeting.

Opening hours:
Thursday, 12 September                      08.30 – 18.00 hrs
Friday, 13 September                           08.30 – 16.15 hrs

First Aid

In case of an emergency, contact a security guard or the organisation immediately.
A first aid unit is available on level 0 of the congress centre.

Guests and Children

In compliance with the Pharma Codes, it is not allowed to register guests (including children) and they can therefore not attend this event. Unfortunately, the EAU cannot offer children’s day care facilities. If parents decide to leave their children in a part of the venue that is accessible without a badge, the EAU will bear no responsibility in case of incidents.


The organisers do not accept responsibility for any personal damage. Participants are strongly recommended to arrange their own personal insurance.


All presentations during the ERUS Congress will be conducted in English, the official language of the EAU. Translation to other languages is not available.

Lost and Found

Found items should be returned to the EAU Information Desk at the registration area. If you lose or find something, please report to this desk for assistance.

Mobile Phones

The sound and photography flash of mobile phones must be switched off during all sessions.

No-smoking Policy

Smoking is not allowed throughout the entire venue, including all exhibition areas, session rooms, registration and catering areas. All participants are kindly requested to respect the no-smoking policy, which also applies to e-cigarettes.

Passport and Visa

For participants from EU countries, a national identity card is sufficient to enter Portugal. For citizens of other countries, a valid passport is required, and for some countries, a visa is required. Should you have any doubt about the need for an entry visa, please contact the Portuguese Embassy or Portuguese Consulate in your own country.


Journalists can obtain free registrations to the meeting. All media operators must show their credentials (press card dated 2018/2019 and original assignment letter).

Poster and Video Area

Posters and videos are displayed in the poster area on level 1 of the congress centre.

Resource Centre

The ERUS19 Resource Centre provides access to all scientific content related to the meeting.

As a delegate you can access all scientific content of ERUS19. All webcasts, full-text abstracts, (e-)posters and videos are easily accessible through the advanced search tool. If you are not attending ERUS19 you can purchase a subscription to UROsource to access to all scientific and educational content deriving from EAU meetings and courses.

Click here to visit the Resource Centre

Social Media

We are using social media at the congress to encourage an open discussion on urology science and experiences at the congress. EAU congress speakers, opinion leaders, delegates and media share their ideas, commentary and photos on Facebook and Twitter. You can follow the EAU on Facebook via and on Twitter via @uroweb. Use #ERUS19 and #LIVESURGERY to discuss the Congress, and join the conversation!

Speaker Service Centre (SSC) 

All presentations should be handed in at the Speaker Service Centre (located at Room 1.12, at level 1) at least three hours prior to the start of the session.

Opening hours:
Tuesday, 10 September  16.00 – 19.00 hrs​
Wednesday, 11 September  09.00 – 19.00 hrs​
Thursday, 12 September  07.00 – 18.30 hrs​
Friday, 13 September  07.30 – 18.30 hrs​


Various sessions will be webcasted via this website.


Free wireless internet will be available within the Lisbon Congress Centre during the congress.

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